Returns & Exchanges

Due to the perishable nature of our sweets, we prioritize food safety while ensuring you are completely satisfied with your order. If your treats arrive damaged or incorrect, we are committed to making it right through a swift replacement or refund process.

Return Process

• 1.
  Inspect Your Package

  Upon delivery, please immediately check your candy for any signs of damage or incorrect items before opening the individual product seals.

• 2.
  Contact Our Team

  Email [email protected] within 48 hours of delivery with your order number and clear photos of the damaged goods or shipping errors.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to verify the issue and approve your return or exchange request.

• 4.
  Resolution

  Once approved, we will either ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.